Frequently Asked Questions

Yes, 8BMF8 is fully licensed and regulated by the Malta Gaming Authority (MGA). We operate in strict accordance with all applicable laws and regulations to ensure a safe and fair gaming environment.

You can contact our support team via Live Chat (9am-5pm CET), email at support@8bmf8.com, or by submitting a ticket through our Contact page.

Identity verification (KYC) is a legal requirement to prevent fraud, money laundering, and underage gambling. It ensures that we know who our customers are and that their funds are safe.

Most documents are reviewed within 24 hours. In some cases, it may take up to 48 hours. You will receive an email notification once your verification status changes.

You can update some details like your phone number in the Account settings. For sensitive information like your name or date of birth, please contact support with proof of the change.

We accept major credit/debit cards (Visa, Mastercard), bank transfers, and various e-wallets depending on your region.

Withdrawal processing times vary by method. E-wallets are typically instant after approval, while card and bank transfers can take 1-5 business days.

Yes, the minimum withdrawal amount is €10. There are no fees for withdrawals.

Winners are selected using a certified Random Number Generator (RNG) or through live draws, depending on the competition type. All draws are audited for fairness.

If a competition doesn't sell out by the draw date, the draw will still take place as scheduled. We guarantee the prize regardless of ticket sales.